Your satisfaction is our primary goal. You may return any item shipped by Store4Diabetics for a full credit or refund for up to 10 days from the date of delivery. Returned Item must be in new condition with original unopened packaging. We're sorry, but we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Items returned in new condition with original packaging more than 10 days after delivery date will be charged a 25% re-stocking fee. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at 1-800-314-8175 or by e-mailing us at firstname.lastname@example.org.
Before returning anything, Customer must call or email Costumer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you.
If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us
Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.
There are NO RETURNS of clearance items, manufacturer discontinued items or items that no longer appear on our website.
All products are subject to manufacturers warranty. Please contact the manufacturer directly to resolve quality issues.